Dr Salem Abdullah Al NuaimiScene 1
Grandfather Abdullah: The order arrived damaged.
Salem: Let's speak to the shop, Dad.
I have the right to complain
When a delivery arrives damaged, Grandfather explains the problem and follows up until it is replaced.
Full English dialogue
Scene 2
Salem: We have the receipt.
Grandfather Abdullah: And I'd like to explain the problem to them.
Scene 3
Grandfather Abdullah: This is how it arrived.
Shop employee: We're sorry. Let's take a look.
Scene 4
Shop employee: Please go ahead. I'm listening.
Grandfather Abdullah: I'd like an undamaged replacement.
Scene 5
Grandfather Abdullah: Could I have a reference number to follow up?
Shop employee: Of course. Here's the order reference.
Scene 6
Rashid: Is it all right now, Grandfather?
Grandfather Abdullah: Yes. I explained the problem and followed up until it was resolved.
View the original illustrated story (Arabic)
Inspired by themes from Guarantees of Senior Citizens’ Rights in the United Arab Emirates by Dr Salem Abdullah Al Nuaimi.